Shipping & Delivery Policy

Aurella Jewellers

At Aurella Jewellers, we are committed to delivering your precious jewellery safely, securely, and on time. Please read our shipping and delivery policy carefully to understand how your orders are processed and shipped.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Custom or made-to-order jewellery may take 5–10 business days for crafting before dispatch.

  • Orders are not processed or shipped on Sundays or public holidays.

2. Shipping Methods & Delivery Time

We partner with trusted courier services to ensure safe and timely delivery.

  • Standard Delivery: 3–7 business days

  • Express Delivery (if available): 1–3 business days

Delivery timelines may vary depending on your location, especially for remote areas.

3. Shipping Charges

  • Free Shipping: Available on orders above ₹[Insert Amount]

  • Standard Shipping Fee: ₹[Insert Amount] for orders below the free shipping threshold

  • Any additional charges such as COD fees (if applicable) will be clearly mentioned at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS/WhatsApp.

  • You can track your shipment in real-time using the provided link.

5. Packaging & Security

  • All jewellery items are packed in secure, tamper-proof packaging to ensure safe delivery.

  • Each order is carefully inspected and packaged to maintain the highest quality standards.

6. Delivery Attempts

  • Our courier partners will attempt delivery up to 2–3 times.

  • If delivery is unsuccessful, the package may be returned to us. Re-shipping charges may apply.

7. Delays & Unforeseen Circumstances

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays or strikes

  • Courier service disruptions

  • Incorrect shipping details

Aurella Jewellers is not liable for delays caused by such external factors but will assist in tracking and resolving issues.

8. International Shipping (If Applicable)

  • We may offer international shipping to select countries.

  • Delivery timelines: 7–15 business days depending on location.

  • Customers are responsible for any custom duties, taxes, or import charges imposed by their country.

9. Incorrect Address / Contact Details

  • Please ensure that your shipping address and contact details are accurate.

  • Aurella Jewellers will not be responsible for delivery issues arising from incorrect information provided by the customer.

10. Damaged or Lost Shipments

  • If your order arrives damaged or appears tampered with, please do not accept the package and contact us immediately.

  • In case of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue.

11. Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us:

  • Email: [Insert Email Address]

  • Phone/WhatsApp: [Insert Contact Number]

Thank you for choosing Aurella Jewellers. We value your trust and strive to deliver excellence with every order.