Payment Policy

Aurella Jewellers

At Aurella Jewellers, we ensure a secure, seamless, and transparent payment experience for all our customers. Please review our payment policy to understand the available payment methods and related terms.

1. Accepted Payment Methods

We offer multiple payment options for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)

  • UPI Payments (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking (all major banks supported)

  • Wallet Payments (if available at checkout)

  • Cash on Delivery (COD) (available on selected orders/locations)

2. Payment Security

  • All transactions are processed through secure and encrypted payment gateways.

  • We do not store or have access to your card or banking details.

  • Your personal and financial information is fully protected.

3. Order Confirmation

  • Orders are confirmed only after successful payment authorization.

  • You will receive an order confirmation email/SMS/WhatsApp once your payment is completed.

4. Cash on Delivery (COD)

  • COD is available for selected locations and order values.

  • Additional COD charges may apply and will be displayed at checkout.

  • Please ensure availability at the delivery address to avoid failed deliveries.

5. Failed Transactions

  • If your payment fails but the amount is debited, it will be automatically refunded by your bank/payment provider within 5–7 business days.

  • In case of any delay, please contact your bank or reach out to us for assistance.

6. Pricing & Taxes

  • All prices listed on the website are in INR (₹).

  • Prices are inclusive/exclusive of applicable taxes as mentioned on the product page.

  • Aurella Jewellers reserves the right to update prices at any time without prior notice.

7. Discounts & Offers

  • Promotional discounts, coupon codes, and offers must be applied at checkout.

  • Offers cannot be combined unless explicitly stated.

  • Discounts are applicable only during the validity period.

8. Refunds

  • Refunds (if applicable) will be processed to the original payment method.

  • Refund timelines may vary depending on the payment provider.

9. Fraud Prevention

  • Aurella Jewellers reserves the right to cancel or hold orders suspected of fraudulent or unauthorized transactions.

  • Additional verification may be required for certain orders.

10. Contact Us

For any payment-related queries or concerns, please reach out:

  • Email: [Insert Email Address]

  • Phone/WhatsApp: [Insert Contact Number]

Your trust and security are our priority. Thank you for choosing Aurella Jewellers.