Grievance Redressal Policy

At Aurela Jewellers Private Limited, customer satisfaction is a priority. This Grievance Redressal Policy outlines the process for addressing customer complaints and concerns in a fair and timely manner.

1. Grievance Officer

In accordance with applicable laws, the details of our Grievance Officer are provided below:

Name: [Your Name]
Email: support@aurela.com
Address: Aurela Jewellers Private Limited, Shop-21, Sun Point Shopping Center, Drive In Road, Memnagar, Ahmedabad – 380052, Gujarat, India

2. How to Raise a Complaint

Customers can raise complaints or concerns through the following channels:

  • Email us at support@aurela.com
  • Use the contact form available on our website

Please include your order number, contact details, and a clear description of the issue for faster resolution.

3. Acknowledgement of Complaint

All grievances will be acknowledged within 48 hours of receiving the complaint.

4. Resolution Timeline

We aim to resolve all complaints within 7–10 business days from the date of receipt, depending on the nature and complexity of the issue.

5. Escalation Process

If you are not satisfied with the resolution provided, you may request escalation of your complaint for further review. We will reassess the issue and provide a final response.

6. Record Keeping

All complaints and their resolutions are recorded and maintained for future reference and to improve our services.

7. Policy Updates

We reserve the right to update or modify this Grievance Redressal Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.