Lifetime Warranty Policy

Aurella Jewellers

At Aurella Jewellers, we stand behind the quality and craftsmanship of our jewellery. Our Lifetime Warranty Policy reflects our commitment to providing you with long-lasting beauty and peace of mind.

1. Lifetime Warranty Coverage

We offer a lifetime warranty on all our jewellery products against:

  • Manufacturing defects

  • Structural issues (such as loose settings or faulty clasps)

  • Workmanship-related concerns

This warranty is valid from the date of purchase and applies to the original purchaser only.

2. What’s Included

Under our lifetime warranty, we provide:

  • Free inspection of your jewellery

  • Repair of manufacturing defects

  • Stone tightening (if applicable)

  • Clasp and setting repairs

3. What’s Not Covered

The warranty does not cover:

  • Normal wear and tear (scratches, dents, fading, or discoloration over time)

  • Damage due to mishandling, accidents, or improper storage

  • Exposure to chemicals, perfumes, or water damage

  • Lost or stolen items

  • Unauthorized repairs or modifications

4. Plating & Finish Disclaimer

  • Gold or rhodium plating may naturally fade over time depending on usage.

  • Re-plating services may be offered at an additional cost.

5. Warranty Claim Process

To claim your warranty:

  1. Contact us with your order ID or proof of purchase.

  2. Share images/videos of the issue for initial assessment.

  3. Ship the product to our service center as instructed.

  4. Our team will inspect and confirm the repair under warranty.

6. Repair Timeline

  • Standard repair time: 7–14 business days after receiving the product.

  • Complex repairs may take longer, and you will be informed accordingly.

7. Shipping for Warranty Claims

  • Customers are responsible for shipping the product to us.

  • Return shipping after repair may be covered by Aurella Jewellers (case-dependent).

8. Replacement Policy

  • If a product cannot be repaired, we may offer a replacement of the same or similar design, subject to availability.

9. Important Notes

  • Proof of purchase is mandatory for all warranty claims.

  • The warranty is non-transferable and applies only to the original buyer.

  • Aurella Jewellers reserves the right to determine whether the issue is covered under warranty.

10. Contact Us

For warranty-related assistance, please contact us:

  • Email: [Insert Email Address]

  • Phone/WhatsApp: [Insert Contact Number]

We are dedicated to ensuring your jewellery remains as beautiful as the day you received it. Thank you for trusting Aurella Jewellers.